FAQs

PRODUCTS

Q1: Are your products made and manufactured in Indonesia?

A1: Yes, they certainly are! We have our own pattern-maker and seamstress, so we can proudly say that our products are self-manufactured in Jakarta.

Q2: What are the materials used?

A2: This is another thing we are proudly to say is that most of our fabrics/materials used are hand-made by the Indonesian traditional artisans. You would see the likes of batik, tenun, etc. in many motifs and from various origins in our collection. If you are still curious about the origins and materials used, we have inserted these information in our hang-tags.

Q3: Why are the quantity available so few? What if I want to buy in bulk?

A3: Since we sourced hand-made fabrics, which are limited, the products made are also limited. We cannot ask for the artisan to make the same fabric/material with the precise motifs or colors; usually there is a slight difference in result. All in all, our collection is always limited.
If you want to buy in bulk for the same style, we serve custom-made request with terms and conditions applied. Kindly send your request to our customer service at cs@larissaduliar.com, or WhatsApp +62-813-99321044, or Line us at Larissa Duliar -- and we will be happy to help you!

Q4: How do I know which size to choose?

A4: Well, most of our best-seller products come in Free Size. Some styles come in sizes from S, M, L and XL, you can just pick the one that will fit you best! In any case, you can always refer to the Size Guide section at our product's description page.

Q4: How should I clean the garment?

A4: To maintain its original colors and forms, we advice you to dry-clean it to a launderer for the first wash. Next, you can easily hand-wash it with mild soap and careful not to wash it together with other garments. You can refer to the washing instructions embedded in side the garment.
We are not responsible for any damages that could occur when proper instructions are not taken. Please keep in mind due to the delicate nature of the fabrics, any embellishment, snap, or button, must also be handled with extreme care.


REGISTER / LOG IN

Q1: Do I need an account to order?

A1: No, you do not need to create an account to place an order. However, we do suggest that you register with us to get all of our most recent updates, special offerings and faster future checkouts!

Q2: Is my personal information going to be kept private?

A2: That is one thing that we can make sure of. LARISSA DULIAR guarantees to keep all of the informations you've provided private and safe. We will not disclose it to anyone!

Q3: How do I reset my password?

A3: Go to the 'Forgot your password?' link and follow the instructions provided.


ORDERING

Q1: How do I place my order?

A1: Please visit our “How To Shop” section on the "Help" section far below, or you can click the link on the right side of this page.

Q2: What kind of payment do you accept?

A3: At the moment, we only accept Bank Transfers and PayPal. For more details please visit our Terms & Conditions page.

Q3: Why is my order cancelled?

A4: This is because we have a time-limit for an order to be paid and confirmed, which is 1x12hrs after your order is placed. If the payment has not been confirmed after the time limit, the order will be canceled automatically.

Q4: What should I do if I have completed the payment but forgot to confirm it?

A5: Please contact our customer service at order@larissaduliar.com, or WhatsApp +62-813-99321044, or Line us at Larissa Duliar and state your Order ID -- we will be happy to help you!


SHIPPING

Q1: How soon will I get my order?
A1: After you have ordered, paid and confirmed your payment, it takes another 1 working day to process your order (this include: payment checking and packing order) before we send it to shipping company. We will process and ship based on your order ID. If you have more than one order IDs, unfortunately, no combined-order possible for shipment.
For more info, click “Shipping Policy” section on the "Help" section far below, or you can click the link on the right side of this page.

Q2: Can I get my order earlier?

A2: Yes, you can! If you live in Jakarta area and want to get it earlier (earliest within 2 days after you confirm the payment) please contact our customer service to send it via GO-SEND. For customers living outside Jakarta, please choose JNE YES upon checking out.

Q3: I think my order has been late for a couple of days. What happened?

A3: Keep calm and kindly email us to order@larissaduliar.com, WhatsApp us to +62-813-99321044, or Line us at Larissa Duliar and state your Order ID -- we will be happy to help you!

Q4: Do you ship overseas?

A4: Yes, we do ship overseas and accept Paypal payment. Please contact our customer service for shipping fee and details. Kindly email your request to cs@larissaduliar.com, or WhatsApp +62-813-99321044, or Line us at Larissa Duliar -- and we will be happy to help you!


RETURN & EXCHANGE

Q1: There's a problem with the item I received. Could I exchange it with another?
A1: We're sorry to hear that! But don't worry, you can exchange it with another item in another size or an entirely different one. Either way, kindly visit our 'Return & Exchange' page to get more detailed information.
Please note that you can not return or exchange all sale/discount items.

Q2: I changed my mind. Can I return the item I have bought and get a refund?
A2: Unfortunately, at the moment we do not have a refund policy in order. However, you can return the item and exchange it with another item in another size or an entirely different one. Either way, kindly visit our 'Return & Exchange' page to get more detailed information.
Again note that you can not return or exchange all sale items.

Q3: I want to exchange the item I have bought, but apparently the size/color I want is already sold out. What should I do?
A3: We're sorry to hear that! This is due to the limited number of production we have for each style and color. But don't worry, you can exchange it with any item available on the webstore, as long as it has the same price or lower. For this particular issue, kindly email your request to cs@larissaduliar.com, or WhatsApp +62-813-99321044, or Line us at Larissa Duliar -- and we will be happy to help you!


STOCKISTS

Q1: I'm old-fashioned and so I want to try on the clothes before buying them. What should I do?
A1: We get it, offline shopping still has that certain thrill to it. Well, if you would like to see our products up close before buying them, you can just visit us at our stockists. See our "Stockists" section to see which ones you can go to!

Q2: Your stockists are too far away from me. Will you be opening new stockist near me?
A2: It makes us so happy to hear that you would like us to open near you. It has always been our goal to explore new locations and meet more customers. One thing you can do is to keep close watch at our social media accounts and subscribe to our newsletter, so that you can always be the first to know about any of our new updates!